| 1.Where are you located ? |
| GoogleGameBay located in USA since 2002 and has conducted business for over 4 years. Our primary office building is located in Germantown, Maryland. |
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| 2.Are you a legally registered company in the United States ? |
| Yes, we are a fully registered & licensed business in Maryland. |
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| 3.Do you use bots or macros to farm gold? |
| No! We do not use any bots or macros to perform our services. We have lots of employees that personally work on gold farming. This ensures all gold was farmed neither by bots nor by macros. |
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| 4.What security precautions are taken to protect my personal information? |
| We take your privacy extremely seriously. We have systems in place to screen every order and protect who has the given orders information. Information given to us is never disclosed to any third parties . |
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| 5.How long does delivery take? |
| We usually deliver within 1-24 hours.And some times if you couldn't get gold in time please contact our customer service for help.It might caused by the order doesn't been verified or some information doesn't match and some other problems.But don't worry about it,we will stay farming gold for your order and you can get help from us any time. |
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| 6.Why does the price of currency change all the time? |
| In order to supply our customer a better service we offer flexible prices to match the supply and demand of each game and server. |
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| 7.I have ordered on the wrong server or character name. What should I do? |
| Please contact our Customer Care to correct your order information ASAP If the virtual currency has not been sent to the wrong character yet, we will make delivery according to the new instructions given. So, please be carefully to fill out the right information while put an order.
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| 8.You have stopped talking to me in game during a delivery. What was happened? |
| Please do not worry if you meet this problem. It is caused by disconnect from inter-net. When this happens, it is impossible for us to contact you or meet you until the connection was resumed. To save your time, please send a mail to us or contact our Customer Care to get help. Simply contact us again when we are back online. However, this problem happened infrequently. |
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| 9.Can you deliver right now? |
| Please check with our Customer Care to see whether we have stock before making your payment. We will deliver it at once if we have stock. |
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| 10.Are there discounts for larger orders? |
| The answer is YES. Please contact us via email or instant messenger for details. We accept Western Union as the payment method for the bulk sale. |
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| 11.Are you affiliated with any other gaming companies? |
| No. We are an independent company that is 100% focused on providing services in massively multiplayer games. We have no affiliations with any game related companies at this time. |
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| 12.How do I place an order? |
1. Select a game that you are playing , and click its picture you will enter the corresponding webpage.
2.Choose the product you are looking for and then add it to your shopping cart and then fill in your information as required.
3.If you want to ask any questions while put the order please contact us by MSN,Live help or email us.
4.Once payment is confirmed your order will be submitted for processing.
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| 13.What payment methods do you accept? |
| We prefer PayPal but also accept Western Union , Moneygram, check & concealed cash. |
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| 14.What if I do not have a PAYPAL account? How to get a paypal account? |
| You could register a PAYPAL account in few minutes by visiting the official website of PAYPAL. |
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| 15.What do you need if I send you payment by Western Union? |
Your MTCN (Money Control Transfer Number), purchase amount, full name, city, state or province, and country. |
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